Online Conference Replay: The Contact Centre Industry In 2020 & Beyond

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Online Conference Title: The Shape of the Contact Centre Industry In 2020 & Beyond

With changing customer preferences and new technology, the industry is changing. But, what will the best contact centres look like in 2020 and beyond?

In this webinar, we will piece together a picture of the contact centre of the future, to help you plan ahead and make the best decisions for your customers.

Panellists
Dr Nicola Millard - headshot
Dr Nicola Millard
Customer Experience Futurologist - BT
Jeremy Payne - headshot
Jeremy Payne
Enghouse Interactive
Charlie Mitchell - headshot
Charlie Mitchell
Call Centre Helper
 
Topics to be discussed
  • Customer Experience Innovations
  • Changing Customer Preferences
  • Customer Service Predictions
  • Developing Contact Centre Roles
  • Artificial Intelligence and Other Promising Technologies
  • Top tips from the audience