Online Conference Replay: The Role of Chatbots In the Contact Centre

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Some view chatbots as the future of contact centre interactions while others view them as just another self-service option. But where does the hype end and reality begin?

In this webinar, we will discuss how you can use this form of Artificial Intelligence (AI) to improve customer satisfaction, while we also alert you to the common implementation mistakes that many organisations make.

Panellists
Neil Martin - headshot
Neil Martin
The First Word
Mashud Ahmed - headshot
Mashud Ahmed
Puzzel
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper
 
Topics to be discussed
  • The future of the contact centre
  • Practical implementation of AI
  • Self-service
  • When and when not to use chatbots
  • Chatbot mistakes to avoid
  • Top tips from the audience