Online Conference Replay: 7 Ways Technology Can Improve The Contact Centre

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Some technology is fundamental to the make-up of the contact centre, while some has been designed to make the jobs of the contact centre team easier, improve the customer experience and profit cost-benefits in the long-run.

In this webinar, we'll be focusing on some of the key areas of the contact centre that technology can really benefit, providing seven methods of development that you may want to consider investing in.

Panellists
Paul Weald - headshot
Paul Weald
Contact Centre Innovator
David Rowlands - headshot
David Rowlands
8x8
Rachael Trickey - headshot
Rachael Trickey
Call Centre Helper
 
Topics to be discussed
  • Highlighting areas for technology improvements
  • Business Case for new technology
  • How technology can improve customer experience
  • How technology can improve operation experience
  • How technology can improve agent experience
  • Adding value to the contact centre
  • Technology innovations
  • New Artificial Intelligence (AI) technologies
  • Top tips from the audience