Online Conference Replay: Service Design - How to Improve Experiences at a Reduced Cost

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The contact centre contains within it, all the information required to greatly improve the customer experience. However, with low budgets being a common problem, many contact centres struggle to use this information and redesign their services to better the customer experience.

In this webinar, we present cost-effective strategies on how to improve the service that you offer to customers at key moments in their experience and add great value to your operation.

Panellists
Amy Scott  - headshot
Amy Scott
Sedulous Consulting
Tamsin Dollin - headshot
Tamsin Dollin
NICE inContact
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Service design
  • Improving customer journeys
  • Reducing costs
  • The role of the contact centre
  • Creating actionable insights from customer data
  • Top tips from the audience