Webinar Replay: Masterclass on Analytics

Watch the Webinar Replay now!

We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.
Webinar Image
From automating quality scorecards to creating metrics scores, there are many uses for speech and text analytics in the contact centre. But is it the right technology for your contact centre?

In this webinar, we discuss everything you need to know about this technology and share ways of maximising its value, not only in the contact centre, but in the wider organisation as well.

Panellists
Duncan White - headshot
Duncan White
horizon2
Jonathan Wax - headshot
Jonathan Wax
NICE Nexidia
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Uses of Analytics
  • Improving the customer experience
  • The Voice of the Customer (VoC)
  • Sentiment analysis
  • Automating quality processes
  • Top tips from the audience