Webinar Replay: How to Give the Wow factor on Email & Live Chat

Watch the Webinar Replay now!

We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.
Webinar Image
With a delayed response and it being harder to convey the right tone, it is trickier to provide world-class customer service on live chat and email rather than over the phone. Or is it?

In this webinar, we will provide you with everything from quick tips to innovative strategies that will help you to put a smile on the face of your customers using the email and live chat channels.

Panellists
Sandra Thompson - headshot
Sandra Thompson
Exceed All Expectations
Mike Murphy - headshot
Mike Murphy
Genesys
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Using the right language
  • Improving tone
  • Assessing quality
  • Structuring your responses
  • The role of technology
  • Top tips from the audience