Webinar Replay: Five Great Ways to Channel Shift Customers from Phone to Digital

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Perhaps you find digital channels to be more cost-effective or you just want to know how to redirect call volumes during busy periods. Whatever your reasoning may be, there are resource management benefits in knowing how to move customers from one channel to another.

In this webinar, we’ll provide you with expert techniques of how you can move customers from the phone channel to digital channels, such as live chat, without harming their overall experience.

Panellists
Martin Hill-Wilson - headshot
Martin Hill-Wilson
Brainfood Extra
Sadam Iqbal - headshot
Sadam Iqbal
West
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Channel shifting
  • Digital customer service
  • Resource management
  • Reducing contact volumes
  • The customer experience
  • Top tips from the audience