Webinar Replay: The Keys To Better Conversations With Customers

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Improving customer conversations is perhaps the most obvious way of boosting customer happiness. But, with all the firefighting going on in the contact centre, we often don’t spend enough time strategising over how we can improve customer-advisor conversations in the long run.

In this webinar, we’ll present a number of both short-term and long-term strategies that will support your advisors in creating positive and memorable interactions with customers.

Panellists
Ziba Goddard - headshot
Ziba Goddard
Cowry Consulting
Chris Haggis - headshot
Chris Haggis
NewVoiceMedia
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Better supporting advisors
  • Building relationships with customers
  • Framing customer conversations
  • Training advisors to better navigate contacts
  • The role of technology
  • Top tips from the audience