Webinar Replay: Self-Service Strategies For Your Contact Centre

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Want to reduce your transactional contact volumes so that you can spend more time handling the challenging queries that mean everything to your customers? Then it’s time to improve the self-service options that you offer to your customers.

Panellists
Colin Taylor - headshot
Colin Taylor
The Taylor Reach Group
Tamsin Dollin - headshot
Tamsin Dollin
NICE inContact
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Chatbots
  • Customer service apps
  • Website / FAQ improvements
  • Reducing contact volumes
  • Self-service improving advisor engagement
  • Top tips from the audience
In this webinar, we will provide you with a range of ideas that will help you to maximise the value of your self-service and reduce workload in the contact centre.