Webinar Replay: Self-Service Strategies For Your Contact Centre
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Want to reduce your transactional contact volumes so that you can spend more time handling the challenging queries that mean everything to your customers? Then it’s time to improve the self-service options that you offer to your customers.
The Taylor Reach Group
Call Centre Helper
Topics to be discussed
- Customer service apps
- Website / FAQ improvements
- Reducing contact volumes
- Self-service improving advisor engagement
- Top tips from the audience