Webinar Replay: The New Rules for Customer Experience

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The customer experience is a relatively new concept; however, many organisations are now fully focused on optimising their customers journeys to create experiences that customers remember and the contact centre is often central to their plans.

In this webinar, we will keep you up to date with all the latest strategies for improving customer journeys, highlighting the growing importance of the contact centre in creating the best possible experiences.

Panellists
Martin Jukes - headshot
Martin Jukes
Mpathy Plus
Mike Murphy - headshot
Mike Murphy
Genesys
Charlie Mitchell - headshot
Charlie Mitchell
Call Centre Helper
 
Topics to be discussed
  • The customer experience
  • Customer journeys
  • Customer management
  • The new role of the contact centre
  • Maximising the value of the contact centre
  • The role of technology
  • Top tips from the audience
Don't miss this webinar!