Online Conference Replay: Developing Effective Internal Communications in the Call Centre

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Online Conference Webinar Title: Developing Effective Internal Communications in the Contact Centre

How do you develop effective internal communications in the contact centre when everyone is busy talking to customers?

In this webinar we look at the best ways to get the messages out, turbo charge your internal communications and develop a two way dialogue with your staff.

Katie Bunting - headshot
Katie Bunting
OVO Energy
Stephanie Liais - headshot
Stephanie Liais
Rachael Trickey - headshot
Rachael Trickey
Call Centre Helper
Topics to be discussed
  • Information sharing
  • Removing the reliance on email
  • Building a two way dialogue
  • What not to communicate
  • Communicating with off-site and shift workers
  • Huddle meetings
  • Sharing information on wall boards - the right and the wrong ways
  • Intranets, forums and social media
  • Newsletters
  • The best ways to share recognition
  • Use of technology
  • Top tips and Questions from the audience