Online Conference Replay: Developing Effective Internal Communications in the Contact Centre

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How do you develop effective internal communications in the contact centre when everyone is busy talking to customers?

In this webinar we look at the best ways to get the messages out, turbo charge your internal communications and develop a two way dialogue with your staff.

Panellists
Katie Bunting - headshot
Katie Bunting
OVO Energy
Stephanie Liais - headshot
Stephanie Liais
RingCentral
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper
 
Topics to be discussed
  • Information sharing
  • Removing the reliance on email
  • Building a two way dialogue
  • What not to communicate
  • Communicating with off-site and shift workers
  • Huddle meetings
  • Sharing information on wall boards - the right and the wrong ways
  • Intranets, forums and social media
  • Newsletters
  • The best ways to share recognition
  • Use of technology
  • Top tips and Questions from the audience