Webinar Replay: 5 Tips to Improve Call Centre Performance

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Webinar Image
Many organizations want to improve performance, but confuse efficiency and effectiveness.

In this webinar, we look at a number of great ways to improve call centre performance.

From quick wins to longer term methods, we will be covering a range of tried and tested hints and tips.

Panellists
Anthony Stears - headshot
Anthony Stears
The Telephone Assassin Ltd
Nelson Giron - headshot
Nelson Giron
Clarabridge
Rachael Trickey - headshot
Rachael Trickey
Call Centre Helper
 
Topics to be discussed
  • Improving Contact Centre Performance
  • Efficiency and Effectiveness
  • Call Length Reduction and Deflection
  • Employee Engagement
  • Agent Performance & Quality Monitoring
  • Key KPIs to Drive Success
  • The role of technology
  • Top Tips from the audience