Register for Webinar: Great Tips to Improve Call Centre Performance

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Join us for the webinar - Thu 26th Sep 2019 - 2:00pm UK.
What time is the webinar for me?
Many organizations want to improve performance, but confuse efficiency and effectiveness.

In this webinar, we look at a number of great ways to improve call centre performance.

From quick wins to longer term methods, we will be covering a range of tried and tested hints and tips.

Anthony Stears - headshot
Anthony Stears
The Telephone Assassin Ltd
Guest speaker - headshot
Guest speaker
to be confirmed
Rachael Trickey - headshot
Rachael Trickey
Call Centre Helper
Topics to be discussed
  • Improving Contact Centre Performance
  • Efficiency and Effectiveness
  • Call Length Reduction and Deflection
  • Employee Engagement
  • Agent Empowerment
  • Agent Performance & Quality Monitoring
  • Key KPIs to Drive Success
  • The role of technology
  • Top Tips from the audience
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 9:00am (26th Sep 2019)
USA/Canada - Central (Chicago, Texas) 8:00am (26th Sep 2019)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 6:00am (26th Sep 2019)
United Kingdom/Ireland 2:00pm (26th Sep 2019)
South Africa 3:00pm (26th Sep 2019)
France 3:00pm (26th Sep 2019)
Germany 3:00pm (26th Sep 2019)
India 6:30pm (26th Sep 2019)
Phillipines 9:00pm (26th Sep 2019)
Australia - Perth 9:00pm (26th Sep 2019)
Australia - Sydney 11:00pm (26th Sep 2019)
New Zealand - Auckland 1:00am (27th Sep 2019)

Time not good for you?

Register now and watch the replay after the webinar is over.