Webinar Replay: Proactive Customer Service - How to do It Well

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A proactive approach to customer service can help to reduce contact volumes, increase customer satisfaction and improve retention.

In this webinar, we present a number of tried and tested methods for being proactive in the contact centre – while we also share some key mistakes to avoid!

Panellists
Christopher Brooks - headshot
Christopher Brooks
Clientship
Mike Murphy - headshot
Mike Murphy
Genesys
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Practical ways to solve customer issues before the incident occurs
  • The right time to nudge a customer
  • How to use proactive messaging to improve the customer experience
  • How other organisations are doing proactive customer service
Don't miss this webinar!