Webinar Replay: POWERFUL New Approaches to Improving Customer Journeys

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Do you want to make things easy for your customers? Do you want to meet their growing expectations? Do you want to make them feel good? Of course you do!

In this webinar, we’ll tell you how you can do just that through personalising your customer service and the wider customer journey to boost future sales and customer loyalty.

Panellists
Morris Pentel - headshot
Morris Pentel
Customer Experience Foundation
Lisa Hotchkiss - headshot
Lisa Hotchkiss
NICE inContact
Rachael Trickey - headshot
Rachael Trickey
Call Centre Helper
 
Topics to be discussed
  • How to train staff to deliver personalised customer service
  • The keys to identifying what individual customers want
  • The secrets to presenting the right options to the right customer
  • Ideas for adding personalisation across the entire customer journey

Speaker Biographies

Morris Pentel | Customer Experience Foundation

Morris is an internationally respected leader in the design and delivery of all aspects of Customer Experience from technology to behaviour for global organisations advising C-Suite clients on the journey from “As is” to “Future State” while effectively managing down risk and optimizing successful Outcomes.

Connect with Morris on Social Media: Linkedin | Twitter

Lisa Hotchkiss | NICE inContact

NICE inContact’s solution empowers organisations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.

Connect with Lisa on Social Media: Linkedin | Twitter