Register for Webinar: How to Make Your Agents More Productive

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Join us for the webinar - Thu 14th Nov 2019 - 2:00pm UK.
What time is the webinar for me?
Reducing costs is a key objective in almost every contact centre, causing us to focus on agent productivity to increase efficiency, which is fine, as long as we do it in the right way.

We can’t target advisors on metrics such as Average Handling Times and occupancy in the hope of improving efficiency as it will either cause advisors to rush through calls or cause burnout.

So what can we do?

In this webinar, we’ll provide you with a number of key strategies to improve advisor productivity, without lowering quality or morale.

Panellists
Daniel Ord - headshot
Daniel Ord
OmniTouch International
Mike Murphy - headshot
Mike Murphy
Genesys
Charlie Mitchell - headshot
Charlie Mitchell
Call Centre Helper
 
Topics to be discussed
  • Redefining contact centre productivity
  • Effectiveness vs efficiency
  • Increasing productivity
  • Advisor motivation
  • Tools and systems
  • The role of technology
  • Top tips from the audience
Don't miss this webinar!

 
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 9:00am (14th Nov 2019)
USA/Canada - Central (Chicago, Texas) 8:00am (14th Nov 2019)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 6:00am (14th Nov 2019)
United Kingdom/Ireland 2:00pm (14th Nov 2019)
South Africa 4:00pm (14th Nov 2019)
France 3:00pm (14th Nov 2019)
Germany 3:00pm (14th Nov 2019)
India 7:30pm (14th Nov 2019)
Phillipines 10:00pm (14th Nov 2019)
Australia - Perth 10:00pm (14th Nov 2019)
Australia - Sydney 1:00am (15th Nov 2019)
New Zealand - Auckland 3:00am (15th Nov 2019)

Time not good for you?

Register now and watch the replay after the webinar is over.