Webinar Replay: 5 Customer Experience Strategies You NEED to Try

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Do you want your customer’s to say “wow!”? Yes, of course you do!

But, what changes can you make to the customer experience to add that wow factor?

In this webinar, we take you through all the latest thinking of how to improve the customer experience, highlighting the little things you can do that will make a big difference.

Panellists
John Aves - headshot
John Aves
cp2experience
Jim Freeze - headshot
Jim Freeze
Interactions LLC
Charlie Mitchell - headshot
Charlie Mitchell
Call Centre Helper
 
Topics to be discussed
  • The new expectations of customers and how to meet them
  • Where to spot areas for improvement
  • Fresh ways of optimising the customer journey
  • The new rules of customer loyalty

Speaker Biographies

John Aves | cp2experience

John Aves has worked in the UK and internationally to help clients improve their customer experience in ways that drive profitable growth. We know that organisations which put customers and their people at the heart of their business outperform the competition. These enlightened companies create better places to buy for customers, better places to work for employees and better places to invest for shareholders.

Connect with John on Social Media: Linkedin | Website

Jim Freeze | Interactions LLC

As Chief Marketing Officer, Jim focuses on brand strategy and awareness, thought leadership, product marketing, demand generation, creative services, and public and analyst relations. Jim brings more than 25 years of experience leading marketing teams at Fortune 1000 and other enterprise technology companies, a history which includes proven success in all aspects of marketing, sales and business development. Most recently, Jim served as the Chief Marketing Officer at Aspect Software, where he was responsible for all aspects of global marketing, including product management, product marketing, branding, advertising, customer experience, and demand generation programs.

Connect with Jim on Social Media: Linkedin | Twitter