Register: Using Customer Experience to Improve Customer Retention

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Webinar Image
Join us for the webinar - Thu 21st Nov 2019 - 2:00pm UK.
What time is the webinar for me?
There are numerous statistics out there which show how much more valuable it is to retain customers in comparison with onboarding new customers.

In the contact centre, forward thinking organisations will offer countdown promotions or even shift customers who are set to renew onto the telephone to have a “human” conversation. But, what more can we do?

In this webinar, we assess the latest thinking in terms of retaining customers by examining key changes you can make to optimise the customer journey.

John Aves - headshot
John Aves
Guest speaker - headshot
Guest speaker
to be confirmed
Charlie Mitchell - headshot
Charlie Mitchell
Call Centre Helper
Topics to be discussed
  • Assessing customer churn
  • Predicting customer behaviour
  • Journey mapping
  • Removing customer effort
  • Artificial Intelligence
  • The role of technology
  • Top tips from the audience
Don't miss this webinar!

What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 9:00am (21st Nov 2019)
USA/Canada - Central (Chicago, Texas) 8:00am (21st Nov 2019)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 6:00am (21st Nov 2019)
United Kingdom/Ireland 2:00pm (21st Nov 2019)
South Africa 4:00pm (21st Nov 2019)
France 3:00pm (21st Nov 2019)
Germany 3:00pm (21st Nov 2019)
India 7:30pm (21st Nov 2019)
Phillipines 10:00pm (21st Nov 2019)
Australia - Perth 10:00pm (21st Nov 2019)
Australia - Sydney 1:00am (22nd Nov 2019)
New Zealand - Auckland 3:00am (22nd Nov 2019)

Time not good for you?

Register now and watch the replay after the webinar is over.