Register for Webinar: First Contact Resolution - How To Get It Right First Time, Every Time

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Join us for the webinar - Thu 31st Oct 2019 - 2:00pm UK.
What time is the webinar for me?
Improving First Contact Resolution (FCR) is a great way to measure a problem from the customer’s perspective and highlight areas of high customer effort.

However, it can be a difficult metric to accurately measure and it tends to be rather subjective, causing many contact centres to focus on more traditional metrics.

But, we’re here to help!

In this webinar, we’ll share all of our best practices for using FCR in the contact centre. These include everything from quick hints and tips to wider-scale solutions, such as implement AI-based technologies.

Panellists
Nerys Corfield - headshot
Nerys Corfield
Injection Consulting
Guest speaker - headshot
Guest speaker
to be confirmed
Rachael Trickey - headshot
Rachael Trickey
Call Centre Helper
 
Topics to be discussed
  • Measuring FCR
  • Lowering repeat contacts
  • Reducing customer effort
  • Artificial Intelligence
  • The use of Technology
  • Top Tips from the Audience
 
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 10:00am (31st Oct 2019)
USA/Canada - Central (Chicago, Texas) 9:00am (31st Oct 2019)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 7:00am (31st Oct 2019)
United Kingdom/Ireland 2:00pm (31st Oct 2019)
South Africa 4:00pm (31st Oct 2019)
France 3:00pm (31st Oct 2019)
Germany 3:00pm (31st Oct 2019)
India 7:30pm (31st Oct 2019)
Phillipines 10:00pm (31st Oct 2019)
Australia - Perth 10:00pm (31st Oct 2019)
Australia - Sydney 1:00am (1st Nov 2019)
New Zealand - Auckland 3:00am (1st Nov 2019)

Time not good for you?

Register now and watch the replay after the webinar is over.