Webinar Replay: Designing Customer Journeys
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We all know that the Customer Journey is important, but it can be very hard to improve. In this webinar our panel of experts provide their input in how to analyse and in turn design better customer journeys.
Customer Experience Foundation
Call Centre Helper
Topics to be discussed
- Customer Journey Maps
- Understanding why customers are contacting you
- Identifying key touchpoints
- Customer Experience Management (CEM)
- Moments of Truth and Break points
- Creating consistency between channels
- The best use of technology
- Top tips from the audience