Webinar Replay: Hints and Tips for Helping Agents be Better at Their Job

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What can be done to improve advisor performance and contact centre productivity?

In this webinar, we look at hints and tips for allowing people to become better at their job.

Panellists
Daniel Ord - headshot
Daniel Ord
OmniTouch International
Patrick Russell - headshot
Patrick Russell
NICE inContact
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Increasing Contact Centre Productivity
  • Quality management
  • Coaching
  • Motivation
  • Improving the Customer Experience
  • Use of technology
  • Hints and tips from the audience