Register for Webinar: Hints and Tips for Helping People be Better at Their Job


Webinar Image
Join us for the webinar - Thu 14th Jun 2018 - 1:00pm UK.
In most contact centres, individual performance will stay remarkably consistent. This means that if the advisor is good, they tend stay good, but if they're average in one or two calls, it's likely that they're average all the time.

What can be done to improve advisor performance and contact centre productivity?

In this webinar, we look at hints and tips for allowing people to become better at their job.

Panellists
Daniel Ord - headshot
Daniel Ord
OmniTouch International
Patrick Russell - headshot
Patrick Russell
NICE inContact
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Increasing Contact Centre Productivity
  • Quality management
  • Coaching
  • Engagement
  • Contact centre culture
  • Motivation
  • Improving the Customer Experience
  • Use of technology
  • Hints and tips from the audience
 
Book your free place now!



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