Webinar Replay: 10 Predictions for 2020

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Do you want your contact centre to stay ahead of the game? Do you want your contact centre to be proactive instead of reactive? Of course you do!

In this webinar, we predict how key industry trends will rise and fall over the coming year, helping you to gauge how you can best invest your time and effort in 2020.

Panellists
Martin Hill-Wilson - headshot
Martin Hill-Wilson
Brainfood Extra
Phil Davitt - headshot
Phil Davitt
NewVoiceMedia
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • The latest contact centre trends
  • What’s falling by the wayside?
  • The future of key channels
  • New ways to inspire a young workforce
  • Rethinking key metrics
  • New-age contact centre problems
  • Technology innovations that may transform your job
  • Top tips from the audience

Speaker Biographies

Martin Hill-Wilson | Brainfood Extra

Mentoring organisations in Emotive CX for Customer Interaction. Also provide CS & CX keynotes. I'm an experience conference chair - Customer Engagement, CXustomer Service, Contact Centres, Marketing, CX, AI and interaction technology.

Connect with Martin on Social Media: Linkedin | Twitter

Phil Davitt | NewVoiceMedia

Phil is Vice President of International Customer Success at Vonage and through this role has worked with some of the most innovative customer experiences businesses globally. Prior to joining Vonage Phil gained experience with some of the world’s leading telecommunications businesses, specialising in resource efficiency and delivering transformation within customer service.

Connect with Phil on Social Media: Linkedin | Twitter