Register: Self-Service- How to Remove Calls from the Contact Centre

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Join us for the webinar - Thu 13th Feb 2020 - 2:00pm UK.
What time is the webinar for me?
Do you want to ease the pressure on your contact centre, while lowering customer effort? Of course you do – it’s a no-brainer!

Well then, it just might be time to improve your self-service options. But, that’s easier said than done.

Fortunately, this webinar is designed to give you all the advice you need to do just that, as we help you to lower call volumes, without sacrificing the customer experience.
Panellists
Paul Weald - headshot
Paul Weald
Contact Centre Innovator
Mike Murphy - headshot
Mike Murphy
Genesys
Charlie Mitchell - headshot
Charlie Mitchell
Call Centre Helper
 
Topics to be discussed
  • Self-service: what are your options?
  • How to track the success of your self-service systems over time
  • Which contact escalation options should be included?
  • Self-service implementation mistakes that you must avoid
  • The technology considerations that are key to self-service success
  • Top tips from the audience
 
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 9:00am (13th Feb 2020)
USA/Canada - Central (Chicago, Texas) 8:00am (13th Feb 2020)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 6:00am (13th Feb 2020)
United Kingdom/Ireland 2:00pm (13th Feb 2020)
South Africa 4:00pm (13th Feb 2020)
France 3:00pm (13th Feb 2020)
Germany 3:00pm (13th Feb 2020)
India 7:30pm (13th Feb 2020)
Phillipines 10:00pm (13th Feb 2020)
Australia - Perth 10:00pm (13th Feb 2020)
Australia - Sydney 1:00am (14th Feb 2020)
New Zealand - Auckland 3:00am (14th Feb 2020)

Time not good for you?

Register now and watch the replay after the webinar is over.