Register: Emotional Intelligence in the Contact Centre

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Webinar Image
Join us for the webinar - Thu 23rd Apr 2020 - 2:00pm UK.
What time is the webinar for me?
As Maya Anghelou once said: "I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."

The big takeaway here is that creating happier memories is easier when using emotional intelligence.

But, what does this all have to do with the contact centre?

Well, in this webinar, we will discuss how understanding emotional intelligence and building a culture around it, can better satisfy your customers and your contact centre team.
Panellists
Sandra Thompson - headshot
Sandra Thompson
Exceed All Expectations
Guest Speaker - headshot
Guest Speaker
to be confirmed
Charlie Mitchell - headshot
Charlie Mitchell
Call Centre Helper
 
Topics to be discussed
  • The science behind customer emotions
  • Creating memorable customer experiences
  • Using emotional intelligence to build a better culture
  • Training and Leading with emotional intelligence
  • The tools that support and emotionally intelligent contact centre
  • Top tips from the audience
 
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 9:00am (23rd Apr 2020)
USA/Canada - Central (Chicago, Texas) 8:00am (23rd Apr 2020)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 6:00am (23rd Apr 2020)
United Kingdom/Ireland 2:00pm (23rd Apr 2020)
South Africa 3:00pm (23rd Apr 2020)
France 3:00pm (23rd Apr 2020)
Germany 3:00pm (23rd Apr 2020)
India 6:30pm (23rd Apr 2020)
Phillipines 9:00pm (23rd Apr 2020)
Australia - Perth 9:00pm (23rd Apr 2020)
Australia - Sydney 11:00pm (23rd Apr 2020)
New Zealand - Auckland 1:00am (24th Apr 2020)

Time not good for you?

Register now and watch the replay after the webinar is over.