Register: The Top 10 Employee Engagement Ideas

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Webinar Image
Join us for the webinar - Thu 10th Sep 2020 - 2:00pm UK.
What time is the webinar for me?
Improving advisor engagement brings so many benefits to your contact centre. These include boosting performance, improving learning and reducing absence/attrition.

So, looking to improve engagement is a no-brainer. But, with the often limited resources that we have available in the contact centre, how can we do this?

In this webinar, we present a series of practical techniques to motivate advisors to deliver great customer service that will make for more happy customers.

Panellists
Guest speaker - headshot
Guest speaker
to be confirmed
Mike Murphy - headshot
Mike Murphy
Genesys
Rachael Trickey - headshot
Rachael Trickey
Call Centre Helper
 
Topics to be discussed
  • The keys to engaging employees in the contact centre
  • What are you doing that may be negatively impacting engagement?
  • Developing stronger relationships between advisors and team leaders
  • Can we measure engagement in the contact centre?
  • The tools that can greatly benefit the advisor experience
  • Top tips from the audience
 
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 9:00am (10th Sep 2020)
USA/Canada - Central (Chicago, Texas) 8:00am (10th Sep 2020)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 6:00am (10th Sep 2020)
United Kingdom/Ireland 2:00pm (10th Sep 2020)
South Africa 3:00pm (10th Sep 2020)
France 3:00pm (10th Sep 2020)
Germany 3:00pm (10th Sep 2020)
India 6:30pm (10th Sep 2020)
Phillipines 9:00pm (10th Sep 2020)
Australia - Perth 9:00pm (10th Sep 2020)
Australia - Sydney 11:00pm (10th Sep 2020)
New Zealand - Auckland 1:00am (11th Sep 2020)

Time not good for you?

Register now and watch the replay after the webinar is over.