Register: 7 Things That Great Contact Centres Do Well

Book your free place now!





We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.
Webinar Image
Join us for the webinar - Thu 17th Sep 2020 - 2:00pm UK.
What time is the webinar for me?
Are you looking for ways to improve your contact centre’s performance? Well, why not learn from the best?

You have probably heard all the vague, generic advice like “improve your communication”, “rethink your metrics” and “make more time for coaching”.

But in this webinar, you will only hear real, tangible examples of how leading contact centres have managed to take their performance to the next level.

Panellists
Guest speaker - headshot
Guest speaker
to be confirmed
Huw Jones - headshot
Huw Jones
Verint Monet
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • What are the priorities of great contact centres?
  • The routines that great contact centres set
  • Examples of how to provide world-class customer service
  • Where not to focus your attention
  • How technology can help you to achieve “greatness”
  • Top tips from the audience
 
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 9:00am (17th Sep 2020)
USA/Canada - Central (Chicago, Texas) 8:00am (17th Sep 2020)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 6:00am (17th Sep 2020)
United Kingdom/Ireland 2:00pm (17th Sep 2020)
South Africa 3:00pm (17th Sep 2020)
France 3:00pm (17th Sep 2020)
Germany 3:00pm (17th Sep 2020)
India 6:30pm (17th Sep 2020)
Phillipines 9:00pm (17th Sep 2020)
Australia - Perth 9:00pm (17th Sep 2020)
Australia - Sydney 11:00pm (17th Sep 2020)
New Zealand - Auckland 1:00am (18th Sep 2020)

Time not good for you?

Register now and watch the replay after the webinar is over.