Register: How Is Customer Behaviour Changing?

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Join us for the webinar - Thu 1st Oct 2020 - 2:00pm UK.
What time is the webinar for me?
Knowing how customers behave, enables the contact centre to provide them with a better experience, which also improves company outcomes.

The trouble is that customer behaviour is changing. But how?

We will answer just that question in this webinar, while also sharing a number of techniques that will enable you to use customer behaviour to the advantage of your contact centre.

Peter Massey - headshot
Peter Massey
Koby Amedume - headshot
Koby Amedume
NICE inContact
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
Topics to be discussed
  • Why is understanding customer behaviour important?
  • The ways in which customer behaviour is changing
  • Applying behavioural science to the contact centre
  • How to analyse customer behaviour in your contact centre
  • The benefits to understanding behavioural trends
  • Top tips from the audience
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 9:00am (1st Oct 2020)
USA/Canada - Central (Chicago, Texas) 8:00am (1st Oct 2020)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 6:00am (1st Oct 2020)
United Kingdom/Ireland 2:00pm (1st Oct 2020)
South Africa 3:00pm (1st Oct 2020)
France 3:00pm (1st Oct 2020)
Germany 3:00pm (1st Oct 2020)
India 6:30pm (1st Oct 2020)
Phillipines 9:00pm (1st Oct 2020)
Australia - Perth 9:00pm (1st Oct 2020)
Australia - Sydney 11:00pm (1st Oct 2020)
New Zealand - Auckland 2:00am (2nd Oct 2020)

Time not good for you?

Register now and watch the replay after the webinar is over.