Register: How Is Customer Behaviour Changing?

Book your free place now!





We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.
Webinar Image
Join us for the webinar - Thu 1st Oct 2020 - 2:00pm UK.
What time is the webinar for me?
Knowing how customers behave, enables the contact centre to provide them with a better experience, which also improves company outcomes.

The trouble is that customer behaviour is changing. But how?

We will answer just that question in this webinar, while also sharing a number of techniques that will enable you to use customer behaviour to the advantage of your contact centre.

Panellists
Peter Massey - headshot
Peter Massey
Budd
Koby Amedume - headshot
Koby Amedume
NICE inContact
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Why is understanding customer behaviour important?
  • The ways in which customer behaviour is changing
  • Applying behavioural science to the contact centre
  • How to analyse customer behaviour in your contact centre
  • The benefits to understanding behavioural trends
  • Top tips from the audience
 
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 9:00am (1st Oct 2020)
USA/Canada - Central (Chicago, Texas) 8:00am (1st Oct 2020)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 6:00am (1st Oct 2020)
United Kingdom/Ireland 2:00pm (1st Oct 2020)
South Africa 3:00pm (1st Oct 2020)
France 3:00pm (1st Oct 2020)
Germany 3:00pm (1st Oct 2020)
India 6:30pm (1st Oct 2020)
Phillipines 9:00pm (1st Oct 2020)
Australia - Perth 9:00pm (1st Oct 2020)
Australia - Sydney 11:00pm (1st Oct 2020)
New Zealand - Auckland 2:00am (2nd Oct 2020)

Time not good for you?

Register now and watch the replay after the webinar is over.