Register: Creating a Culture That Customers and Advisors Love

• Motivating advisors with a purpose
• Bringing fun into the workplace
• Developing advisor skills
• How to remove demotivators
• Offering the right guides and support systems for advisors
• Top tips from the audience

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Speaker Biographies

Sarah Morgan | Luceat Coaching and Consulting

With 25 years’ experience as a leader and a coach in a wide range of industries, Sarah founded Luceat Coaching and Consulting in 2019 to assist leaders and businesses, who want to achieve more in their career; stop sabotaging their own success; improve Operational performance in the workplace; or drive greater employee engagement and satisfaction.

Having been responsible for Service Desks, Technology Support functions, Customer Operations teams, and Consumer facing Contact Centres, as well as delivering Technology Solutions and Change Programs into a number of businesses and industries, she has a broad set of experience and expertise that she can draw upon for her clients.

Connect with Sarah on Social Media: Linkedin

Mike Murphy | Genesys

Experienced, trusted sales professional with a deliberate focus on customer experience. Passionate about delivering on the improvement promise for my customer. For me, success breeds success that paved my way to a 30+ year sales career across just three employers.

I'd be delighted to engage, if like me you want to bring success to life within your customer experience operations.

Connect with Mike on Social Media: Linkedin | Twitter

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