Cloud contact centre software for sales and service teams using Salesforce.
Contact Name: Hannah Davies
Tel No: 0207 785 8888
Contact Email: email@example.com
NewVoiceMedia is a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
NewVoiceMedia’s 700+ customers include Canadian Cancer Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston University, Lumesse, Paysafe and Vax.
Address: NewVoiceMedia House, Jays Close, Basingstoke, Hants, RG22 4BS
- Call Centre Software
- Cloud Solutions
- Contact Centre Solutions
- Multi-Channel Communications
- PCI Compliance
IVR technology was created to save businesses money but it has become a time-consuming monster that damages the customer experience. This guide looks at 3 ways you can escape the IVR and deliver a connected customer experience.
Contact centres play a significant role in building and maintaining a brand’s reputation, with an increasing number of customers calling for high-touch, complex engagements or for remediation of digital failures.