Cloud contact centre software for sales and service teams using Salesforce.
Contact Name: Hannah Davies
Tel No: 0207 785 8888
Contact Email: firstname.lastname@example.org
NewVoiceMedia is a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
NewVoiceMedia’s 700+ customers include Canadian Cancer Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston University, Lumesse, Paysafe and Vax.
Address: NewVoiceMedia House, Jays Close, Basingstoke, Hants, RG22 4BS
- Call Centre Software
- Cloud Solutions
- Contact Centre Solutions
- Multi-Channel Communications
- PCI Compliance
Contact centres play a significant role in building and maintaining a brand’s reputation, with an increasing number of customers calling for high-touch, complex engagements or for remediation of digital failures.
Studies have shown that it’s emotional satisfaction that is especially important. This white paper looks at emotions, how they influence behaviour, their relevance to customer experience outcomes and specifically how all this translates into the daily life of customer interaction.