NICE inContact

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Tel No: +44 (0) 207.002.3000


NICE inContact is the cloud contact centre software leader with the world’s No. 1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organisations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, and DMG.

NICE inContact is part of NICE, the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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Address: 160 Queen Victoria Street, 2nd Floor, London EC4V 4BF



  • Analytics
  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Cloud Solutions
  • Multi-channel Communications
  • Workforce Management and Workforce Optimisation

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According to a recent study, 67% of customers still prefer to interact with a live agent, whether by phone, email or online chat. This Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the […]

As interactions expand into new channels, pressure mounts for organisations to deliver an integrated, seamless customer experience providing excellent service to set themselves apart. This toolkit provides fundamental resources to successfully deploy omnichannel service in your contact centres.

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