NICE inContact


NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

http://www.niceincontact.com

Tel No: +44 (0) 207.002.3000

Profile:

NICE inContact is the cloud contact centre software leader with the world’s No. 1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organisations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, and DMG.

NICE inContact is part of NICE, the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Social Media:

Twitter Handle: https://twitter.com/incontact
LinkedIn Company Page: https://www.linkedin.com/company/11934/
Facebook Page: https://www.facebook.com/NICEinContact/
YouTube Page: https://www.youtube.com/c/niceincontact
Blog: http://www.niceincontact.com/blog/

Address: 160 Queen Victoria Street, 2nd Floor, London EC4V 4BF

Weblink: http://www.niceincontact.com

Categories:

  • Analytics
  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Cloud Solutions
  • Multi-channel Communications
  • Workforce Management and Workforce Optimisation

The Latest Articles Featuring NICE inContact:
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Latest White Papers from NICE inContact:

A successful contact centre needs the correct mix of intelligence, design, and practical functionality to be a winner in today’s competitive environment. Learn some of the best practices in self-service strategy and how to blend it right with agent-assisted service.

A move to the cloud should be a smooth transition into a seamless contact centre environment. Inform this important decision with insight from IT industry expert OVUM. Check out their recent review of NICE inContact CXone cloud contact centre platform

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