NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
Tel No: +44 (0) 207.002.3000
NICE inContact is the cloud contact centre software leader with the world’s No. 1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organisations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, and DMG.
NICE inContact is part of NICE, the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
Twitter Handle: https://twitter.com/incontact
LinkedIn Company Page: https://www.linkedin.com/company/11934/
Facebook Page: https://www.facebook.com/NICEinContact/
YouTube Page: https://www.youtube.com/c/niceincontact
Address: 160 Queen Victoria Street, 2nd Floor, London EC4V 4BF
- Call Centre Software
- Contact Centre Solutions
- Customer Experience
- Cloud Solutions
- Multi-channel Communications
- Workforce Management and Workforce Optimisation
Contact centre leaders know that an effective agent experience strategy and program are essential to providing quality customer service. But what are contact centres doing to increase agent satisfaction and improve engagement? And what could they be doing better?
The importance of improving the agent experience is often overlooked. This toolkit will provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact centre.