NICE Talks – You Asked: How Can AI Help Me to Put My Bot in Touch with Reality? Related Articles Customer Service AI: Where Are We Now? Contact Centre AI - Answering Your Questions Take Your Business to the Next Level With an AI Chatbot What Level of Security Questions Need to be Asked? Filed under - Archived Content, NICE Time: 11am EST / 4pm GMT Bots are a hot topic as organizations continue to explore new ways to leverage automation and improve customer experience. However, many bots still struggle to provide truly personalized and human-like interactions that reflect customers’ needs, leading to customer frustration and increasing service costs for organizations—in short, they are out of touch with customers’ needs. With all the benefits of AI and machine learning, including greater efficiency, cost savings, and personalization, it’s no surprise that 59% of business leaders are placing high importance on AI to advance their digital strategy in the next 18 months, according to Omdia principal analyst, Mila D’Antonio. NICE Enlighten XO is a revolutionary solution that leverages AI to enhance bots to bring them in touch with reality, making it effortless to find the specific data to build bots that maximize effectiveness in workflows and anticipate customer needs.Join Mila and Michele in this webinar to learn about the latest key features to look for in using AI to improve CX for contact center leaders, digital teams, and bot developers. We’ll cover: The challenges of creating effective bot interactions The role of AI in providing next-level self-service for organizations Why digital strategies will define organizations’ bottom-line success How NICE Enlighten XO uses AI to analyze customer behavior and interaction data Benefits of using Enlighten XO—including decreased costs and improved CX Author: Rachael Trickey Published On: 20th Mar 2023 - Last modified: 21st Apr 2023 Read more about - Archived Content, NICE Recommended Articles Customer Service AI: Where Are We Now? Contact Centre AI - Answering Your Questions Take Your Business to the Next Level With an AI Chatbot What Level of Security Questions Need to be Asked? Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter