THE DATE: Thursday, December 14, 2017 at 10:00am PST (6pm UK time)
THE LOCATION: Online
THE DESCRIPTION: Understanding whether you are delivering a great CX is key to your success. Most companies measure NPS and/or CSAT, which serves as a scorecard. But they are limited – they tell you about the CX you delivered, after your customers have formed an opinion. Wouldn’t it be better to identify factors that lead to a good, or bad, CX and measure (and improve) those before you see a drop in NPS or CSAT?
Join us! This informative 45-minute webinar includes:
- A comprehensive approach to measuring your CX, including forward-looking indicators
- Factors that lead to a good, or bad, CX
- Key benefits of the Cyara CX Assurance Platform
- Q&A – Docia and Elizabeth will take your questions live!
We look forward to seeing you online!
THE ORGANISERS: Cyara
THE WEBLINK: http://info.cyara.com/webinar_is-nps-dead