NPS Is Dead! Long Live NPS – Webinar

THE DATE: Thursday, December 14, 2017 at 10:00am PST (6pm UK time)


THE DESCRIPTION: Understanding whether you are delivering a great CX is key to your success. Most companies measure NPS and/or CSAT, which serves as a scorecard. But they are limited – they tell you about the CX you delivered, after your customers have formed an opinion. Wouldn’t it be better to identify factors that lead to a good, or bad, CX and measure (and improve) those before you see a drop in NPS or CSAT?

Join us! This informative 45-minute webinar includes:

  • A comprehensive approach to measuring your CX, including forward-looking indicators
  • Factors that lead to a good, or bad, CX
  • Key benefits of the Cyara CX Assurance Platform
  • Q&A – Docia and Elizabeth will take your questions live!

We look forward to seeing you online!



Published On: 6th Dec 2017 - Last modified: 12th Dec 2017
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