Oak Innovation Limited


Oak is a UK leading provider of call recording, reporting, integration and automation technologies. With more than 50,000 systems deployed in the UK and beyond, we’ve been a driving force for excellence and innovation in business intelligence for more than 30 years.

www.oak.co.uk

Contact Name: Phillip Reynolds, CTO

Tel No: 0800 9889 625

Contact Email: customerservice@oak.co.uk

Profile:

Oak is a UK leading provider of call recording, reporting, integration and automation technologies. With more than 50,000 systems deployed in the UK and beyond, we’ve been a driving force for excellence and innovation in business intelligence for more than 30 years.

Our products are prized for ease of use, with the power to deliver sought-after functionality like real-time reporting, truly accurate KPIs, lost-call details, stereo and screen recording, comprehensive reports, progressive/predictive diallers and multi-media management.

We look at your goals. We work closely with you and your other providers to create a best-fit solution that saves you money, improves operational efficiencies and enhances staff performance.

Our solutions are flexible and scalable to any size of contact centre. Whether you have a simple PCI-compliant call-recording requirement or are looking for a custom-built, fully integrated system for a large call centre, we can deliver. On-premise, cloud-enabled or virtualised, the choice is yours.

First-class service and support comes as standard: from pre-sales planning, project-managed installation, and training, to flexible service contracts, including mission critical assistance. It’s all designed to ensure you maximum performance and peace of mind.

We also partner leading manufacturers including Avaya, Cisco, Gamma, Mitel, ShoreTel and Toshiba, so you get accredited solutions with features you won’t find elsewhere. Our solutions can also be integrated with CRM and ERP systems to further enhance workflow. Talk to us to find out how.

Address: 7 Albany Park, Cabot Lane, Poole, Dorset BH17 7BX

Weblink: www.oak.co.uk

Categories:

  • Call Recording
  • PCI Compliance
  • Performance Measurement and Quality Monitoring

 
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