Olive have launched a series of webinars to help organisations improve their Customer Experience (CX) Strategy.
As it has been throughout 2017, remodelling the CX will continue to be a key business priority, especially in the contact centre.
Many digital businesses see customer experience innovation as the next frontier, with half of all consumer goods product investments being directed towards improving the CX in some organisations.
The Olive webinar series will pick a key CX topic each month to explore, while offering advice and guidance to all contact centre professionals.
In this first webinar, on Thursday 7th December 2017 at 1pm UK time, Olive will look at the impact employee engagement and workforce management (WFM) on the CX.
To quote Richard Branson: “If you look after your staff, they will look after your customers, it’s that simple”.
Hosts David Evans, Head of WFM at Olive and Jeremy Hamill-Keays, a leading expert from Teleopti, discuss how WFM tools can be a key enabler for motivating and engaging employees, while providing some real-life examples for the digital workforce.
To find our more, follow the link: www.olive.co.uk/wfmwebinar
Or, if you wish to find out more about Olive, visit: www.olive.co.uk