Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams
Cirrus have announced that its full omnichannel offering is now available as a native application within Microsoft Teams..
Read more...
Customer Service AI: Where Are We Now?
We present the latest insight into customer service artificial intelligence (AI) and how it can be implemented in contac..
Read more...
What Is Contact Centre Testing and Why Do You Need It Now?
Kurt Dahlstrand, Director Technical Sales & Services at Hammer, explains how automated testing and monitoring can he..
Read more...
86% of Consumers Want Retailers to Make AI More Diverse, Equitable, and Inclusive
86% of consumers believe retailers should be taking steps to make artificial intelligence (AI) more diverse, equitable, ..
Read more...
What Do Your Customers Want and Expect?
Sundeep Boughan of Puzzel explores rising customer expectations and the value of putting them at the heart of customer s..
Read more...
Maintaining Service Quality Remotely: The Webinar Series On Demand Now
In times like these, it’s easy to forget that it’s your front-line agents and team leaders who make the biggest impa..
Read more...
Recorded Webinar: How to Deliver Customer Experience Across All Channels
One of the biggest gripes that customers have is that they receive inconsistent service across different channels. Commo..
Read more...
How Voice Assistants Will Change Our Lives and Why all Brands Should Care
Paul Sephton of Jabra introduces his podcast on the topic of voice assistants and how brands are starting to take advant..
Read more...
What’s Happening Now With Self-Service and AI?
Tamsin Dollin of NICE inContact shares the latest thinking of leading organizations when it comes to self-service and ar..
Read more...
Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?