OpenText


OpenText Logo

OpenText help companies create customers for life with intelligent and connected digital experiences, while optimizing contact centre operations.

www.opentext.com/explore

Contact Name: Kirsty Weatherall

Tel No: 0118 984 8080

Contact Email: Kweather@opentext.com

Profile:

OpenText is a key player in driving the end-to-end digital experiences, one of the key drivers is retaining customers and turning them into advocates. To drive this OpenText provides a complete end-to-end solution for enterprise contact centres, driving agent performance and provides a deep understanding of customer behaviour. A centrally managed workforce optimization solution provides analysis of all customer interactions across voice, screen, email, chat, web and social media interactions, with true real-time agent support and integrated performance management capabilities By automatically delivering relevant, accessible, and actionable customer intelligence, organizations better understand customer interactions and can deliver outstanding service across the globe.

OpenText is able to address many challenges including:

  • Automate the quality monitoring process
  • Ensure PCI compliance
  • Improve First Call Resolution rates
  • Increase operational efficiency and reduce costs
  • Improve customer experience across all channels
  • Enhance sales/cross sales effectiveness
  • Drive real-time agent behaviour
  • Provide real-time call transcripts

OpenText provides one of the strongest AI and NLP-driven voice and text analytics solutions on the market with a new level of accuracy that is key to ensure great results

Social Media:

Twitter Handle: https://twitter.com/OpenText
LinkedIn Company Page: https://www.linkedin.com/company/opentext/
Youtube: https://www.youtube.com/user/opentextcorp

Address: 420 Thames Valley Park Drive, Reading, RG6 1PT

Weblink: www.opentext.com/explore

Categories:

  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel communications
  • PCI Compliance
  • Performance Management and Quality Monitoring


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