OpenText is a key player in driving the end-to-end digital experiences and customer journeys, one of the key drivers is retaining customers and turning them into advocates.
Contact Name: Kirsty Weatherall
Tel No: 0118 984 8080
Contact Email: Kweather@opentext.com
OpenText is a key player in driving the end-to-end digital experiences and customer journeys, one of the key drivers is retaining customers and turning them into advocates. To drive this OpenText provides a complete Platform for enterprise contact centres, using the latest voice and text analytics technology they can drive agent performance and providing a deep understanding of customer behaviour across all contact channels. A centrally managed solution provides analysis of all customer interactions across voice, screen, email, chat, web and social media interactions, with true real-time agent support and integrated performance management capabilities By automatically delivering relevant, accessible, and actionable customer intelligence, organizations better understand customer interactions and can deliver outstanding service across the globe.
As customer look to move to CCaaS vendors the OpenText solution provide the perfect transition with off cloud, cloud and hybrid options keeping the business working while this transition happens.
OpenText is able to address many challenges including:
- 100% Voice analytics
- Text analytics
- Automating the quality monitoring process
- Ensure PCI compliance
- Improve First Call Resolution rates
- Increase operational efficiency and reduce costs
- Improve customer experience across all channels
- Enhance sales/cross sales effectiveness
- Drive real-time agent behaviour
- Provide real-time call transcripts
OpenText provides one of the strongest AI and NLP-driven voice and text analytics solutions on the market with a new level of accuracy that is key to ensure great results.
Address: 420 Thames Valley Park Drive, Reading, RG6 1PT
- Call Centre Software
- Contact Centre Solutions
- Customer Experience
- Multi-channel communications
- PCI Compliance
- Performance Management and Quality Monitoring