Optimise Your Contact Centre With CRM Integration – Webinar


About the Event

THE DATE: 23rd Oct 2018 at 11am (UK time)

Discover all the good reasons to integrate CRM and contact centre solutions to improve customer relations and sales.

Among other things, the following will be discussed:

  • Customer recognition
  • Qualification and enrichment of the contact prior to distribution to agents (segmentation, skills management, dedicated agents, etc.)
  • Automatic file upload
  • Click-to-call management
  • Complete call management: agent activity status, call waiting, transfers, performance indicators

THE WEBLINK: Please click here to register

Date and Time

Starting:
Tuesday 23rd October 2018

Location

Online

Organisers

Date and Time

Starting:
Tuesday 23rd October 2018

Location

Online