THE DATE: Wednesday 16th March 2016 @ 10am – 11am
When customer service is the only differentiator, organisations are re-evaluating their focus on agent performance, and the impact that it has on the customer experience. Harness the power of analytics and equip your team with agent guidance to deliver more effective management reporting.
In this webinar Netcall look at 5 steps to move from a contact centre which responds to changing behaviour to one that can predict it and deliver a consistent and excellent customer experience.
- Understanding customer expectations
- Matching with the right technology
- Integrating data
- Monitoring quality
- Anticipating the future with your 360 view
THE ORGANISERS: Netcall