Performance and Quality – From responsive to predictive – Webinar


THE DATE: Wednesday 16th March 2016 @ 10am – 11am 

THE DESCRIPTION:

When customer service is the only differentiator, organisations are re-evaluating their focus on agent performance, and the impact that it has on the customer experience. Harness the power of analytics and equip your team with agent guidance to deliver more effective management reporting.

In this webinar Netcall look at 5 steps to move from a contact centre which responds to changing behaviour to one that can predict it and deliver a consistent and excellent customer experience.

  • Understanding customer expectations
  • Matching with the right technology
  • Integrating data
  • Monitoring quality
  • Anticipating the future with your 360 view

THE ORGANISERS: Netcall

THE WEBLINK: For more details and to register, click here

Published On: 7th Feb 2016 - Last modified: 11th Jul 2016
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