You could look up the caller’s phone number in your database and play different music on hold to the caller (e.g. pop music for the under 25s and classical to the people living in a posh postcode).
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RT @westinteractive: #csweek17 will be here before we know it! Here's a sneak peek at what West has been up to in the #utility world: https…
- callcentrehelp (13 hours ago)