Personalise the music on hold that you play

You could look up the caller’s phone number in your database and play different music on hold to the caller (e.g. pop music for the under 25s and classical to the people living in a posh postcode).

Published On: 9th Jan 2012 - Last modified: 17th Jul 2017
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1 Comment
  1. A great tweet on the subject;

    @OllyFoster: Nice touch from Aviva #cctr. “There will be a 20min wait but press 1 for Motown, 2 for Classical or 3 for latest chart albums”

    Great to give your customers a choice while they wait

    rboynton 17 Feb at 1:51 pm
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