Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Memo Group Selects Sabio Group for Twilio Flex Implementation
Memo Group has announced their partnership with Sabio Group, a global customer experience (CX) solutions provider, to su..
Read more...
Sabio Group Secures Aramis Group’s Aramisauto
Sabio Group has strengthened its French customer base by securing Aramis Group’s Aramisauto on a multi-year digital tr..
Read more...
8×8 Partners With Virgin Media Business
8×8 has announced a partnership with Virgin Media Business, one of the UK’s largest business data network provide..
Read more...
Sabio Group Acquires Coverage Group in France
Sabio has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer exper..
Read more...
Forecasting Social Media for Your Contact Centre
Charles Watson shares some key pieces of advice for forecasting contact volumes on the social media channel. Social Medi..
Read more...
Two-Way Social Media Conversations in Contact Centres
Dóra Rapcsák of VCC Live shares her advice for improving social customer service in the contact centre. Providing cust..
Read more...
The Use and Impact of Social Media in the Contact Centre
Andrew Leatherland shares his advice for implementing social media in the contact centre, while accomplishing key busine..
Read more...
5 Best Practices for Effective Media Monitoring
Jacob Smith of West Unified Communications introduces us to “media monitoring” and how to do it well. Want t..
Read more...
Recorded Webinar: KPIs for LiveChat and Social Media
In this webinar we explore the best KPIs and Metrics to use for Live Chat, Social Media and other Digital Channels. Topi..
Read more...
Social Media and Customer Service: Which Network is Best?
Social media is big business these days. 4.70 billion people around the world now use social media, 227 million new user..
Read more...
Are Your Social Media Interactions Too Formal?
Carolyn Blunt explains why you need to be managing live chat and social media interactions differently from your other c..
Read more...
What is the Best Way to Handle a Complaint Through Social Media?
We asked our Twitter panel to answer “What is the best way to handle a complaint through social media?” The Cont..
Read more...
Ten ways that social media can give you a competitive edge
Call centres have been looking at social media for some time. We outline ten different ways organisations can use social..
Read more...
Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?