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Building rapport with customers is all about creating a common bond of trust, particularly over the phone. So, you must ..
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Top Tips for Building Rapport on the Telephone. How to build rapport with customers over the phone how to start a conve..
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Here are some excellent customer service phrases including courtesy words, empathy statements and positive language for ..
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We share great ideas for building report with angry customers, starting with a video before sharing even more expert adv..
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Our twitter panel share what they think are the best words and phrases to use when building rapport with a customer over..
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This week we bring you the first cheat sheet in a new series of downloadable training materials. This training will help..
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It’s easy to develop rapport with someone when you meet them face-to-face. A friendly handshake, the right amount ..
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Here is a new interactive training sheet on building rapport – kindly provided by Kim Ellis, Chief Learning Architect ..
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Simon Bailey explains why building real rapport involves a blend of like and respect. The best quote ever about sales is..
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Shauna Geraghty of Talkdesk shares her advice for building rapport in the contact centre. The relationships you build wi..
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Getting ‘in rapport’ with callers in the contact centre is a key skill for agents.  This is particularly true if th..
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This article explores the answers of 224 contact centre professionals when we asked ‘What Are the Greatest Challen..
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Derek Adams of Genesys shares a story that may be a little too familiar, which he calls “The Quick Fix of DoomR..
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Here are some great ideas we picked up on our visit to Skipton Building Society’s contact centre in Yorkshire. 1. Free..
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According to our poll, empathy and product knowledge are the most sought-after skills in the contact centre industry. Po..
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According to our poll, just 59% of contact centre professionals believe that the organisations they are part of are good..
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Webinar on building rapport. Building rapport with your customers is a great way to improve customer experience and also..
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Building rapport with customers is essential in today’s world. Perhaps now more than ever, we want to build relationsh..
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