Over 250 delegates attended the ‘Improving Performance in the Contact Centre’ conference on Nov 27th 2008 at Vinopolis, London.
We have a selection of photos from the event. Can you spot yourself?
Carissa Rafferty and Roger Satchell greet visitors.
Anne-Marie Forsyth of the CCA delivers a riveting speech.
Jonty Pearce, the Editor of Call Centre Helper chaired the event.
A packed venue as over 250 turned up on the day.
Paul Desbois from OPEX Hosting in the middle speaking to Nick Wilkinson.
Tom Wilson from Business Systems talks to Bruce Jeffries from Keelan Westall.
Richard Mill MD of Business Systems talks with Sandy Gilchrist of Nice.
David Collings from Business Systems talks to Tony Bayliss from Credit Suisse and colleague.
Delegates mingle over lunch.
The wine tasting was very well received.
Delegates enjoy a tasty lunch.
Dave Thomson of Cisco shows off his John Lennon glasses.
Wendy Levinson of Nice Systems.
Paul King of Butlins gets the joke.
Lindsay Underwood of OnStream enjoys the wine tasting.
Neil Hartley and Samantha Phillips of Red Lorry Yellow Lorry.
Joanne Lancaster from Duplo International making notes.
Stephane Royer and Benedictine Montognier of Net-o-porter.com
Jillian Upton of BT Conferencing.
Paul Cooper of the Institute of Customer Service pumps up the volume.