Play Pass the Parcel Between Calls

Here is a fun idea that can liven the mood of the contact centre while agents are taking calls.

Create a pass the parcel, filling each layer with a small prize. Every time an agent makes a sale or hits a target, the parcel is passed to them and they get to open a layer.

Ideas for prizes include sweet treats, as well as vouchers for “an extra-long break” and instant “time off the phones”.