Podcasts

The Contact Centre Podcast, produced by Call Centre Helper is a podcast series looking at every area of the Contact Centre, Call Center and Customer Service space.

Jabra Podcast Artwork
Podcast – Improving Customer and Agent Experience in the New Normal
The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'
Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!
The contact centre podcast cover art for Sandra Thompson, on 'customer experience, the new thinking for delighting your customers'
Podcast – Customer Experience: The New Thinking for Delighting Your Customers
A photo for the Contact Centre Podcast
Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers
Rob Clarke and Lee Jones Podcast Artwork
Podcast – Dealing With Challenging Customers
Podcast: Channel Shift: How can we safely move customers from one channel to another?
Jo Hale
Podcast – Top Contact Centre Problems and How To Solve Them
Sandra Thompson
Podcast – Emotional Intelligence in the Contact Centre
John Casey
Podcast – WFM Tricks That Will Get You Through Busy Periods
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
Leslie O'Flahavan
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
John Casey Podcast Artwork
Podcast – Top Tips for Contact Centre Planning
Podcast: How can you boost First Contact Resolution in your contact centre?
Keith Gait
Podcast – Contact Centre Evolution: Where Are We Heading?
The contact centre podcast cover art for Peter Massey's discussion on 'how can we increase customer engagement by doing less?'
Podcast: How can We Increase Customer Engagement by Doing Less
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
Helen Ginman Podcast
Podcast: Employee Wellbeing: Take Care of Your Team!
Annette Franz
Podcast – What Makes a Great Customer Experience?
Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'
Podcast: Is It Time to Rethink Your Call Centre Metrics?
Carolyn Blunt
Podcast – How to Improve Contact Centre Morale
Martin Jukes
Podcast – What Will a Good Call Centre Advisor Look Like in Ten Years
Gavin Scott
Podcast – How to Get More From Your Call Centre Team
Sarah Morgan Podcast
Podcast – Contact Center Skills: How to Keep Developing Your Team
Colin Gill Podcast Artwork
Podcast – How to Improve Your Call Centre Reporting
 
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