Portable role-play recording kit for contact centres now available


image of recording kit

New ‘plug and play’ system enables contact centre trainers to increase skills development for new starters.

The Alpha 12 is a portable kit in a case with 12 cordless phones linked to a laptop, which allows you to take a group of delegates into any room and plug the system in so that they can start practising on the phones.   Each pair is recorded and played instantly to give them feedback.   Then they can do it all over again until they feel confident to speak to real customers.

The kit has been popular with contact centre trainers from all industry sectors as it:

  • Accelerates the learning process
  • Quickly improves confidence
  • Gives a trainer flexibility – doesn’t tie up actual phones, can train in any room

It gives delegates the chance to practise their skills before speaking to real customers in a safe learning environment.   They hear their calls immediately and the trainer gives them feedback so they learn quickly.

One trainer said it will be ‘transformational’ in their business.  Another said ‘it is so quick and easy to set up – it’s brilliant!”

Hiring service

The ‘hire before you buy’ scheme is also very popular. If you decide to buy within a month then the hire charge will be waived.

A recent hirer commented: “I have had great fun with the kit and the material you gave me. The delegates love the phone session”. Another said: “Being able to record all the calls at once and then listen to them as a group is great. The delegates loved it”.

Free demonstrations

PhoneCoach are happy to demonstrate the equipment where possible.

For more information about hiring or for a free demonstration, please click here.

Published On: 22nd Jun 2011 - Last modified: 22nd Mar 2017
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