Proactive Outreach and Debt Collection Best Practices for Positive CX – Webinar

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Filed under - Archived Content,

Tuesday, 13 July 2021 12:00 – 1:00 PM BST

How can a debt collection call result in a positive customer experience?

Intelligent, proactive customer engagement can have a powerful impact on customer loyalty, but many businesses struggle against the obstacles of complex regulations, budget constraints, and outdated technology.

In this webinar we will explore the importance of balancing compliance with agent productivity. Learn how flexible outbound tools can offer your company a variety of capabilities to help meet your targeted outreach and collections service goals while adhering to key regulations.

We’ll also discuss how to leverage the latest updates to Aspect outbound solutions in order to help your contact centre be “New Rules Ready” when new Consumer Financial Protection Bureau (CFPB) rules take effect November 2021, especially important for companies engaging in debt collection operations in the United States.

Proactive Outreach and Debt Collection Best Practices
for Positive CX

Topics to be explored include:

  • Current trends in effective outreach for debt collection
  • Practices for building collection campaigns which balance agent productivity with compliance for maximum ROI
  • Tools for building outbound campaigns that are compliant by design

Additional Webinar Sessions

We will also hold the webinar at the following additional times. Select the time that is most convenient for you and your team.

North American Region
Thursday, 8 July 2021
12:00 – 1:00 PM EDT

Asia Pacific Region
Tuesday, 13 July 2021
12:00 – 1:00 PM SGT

Published On: 16th Jun 2021 - Last modified: 16th Jul 2021
Read more about - Archived Content,

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