Pronovea Contact Centre World Summit 2022


pronovea summit

About the Event

28 – 29 September 2022
VIENNA | ONLINE

The opportunity to listen to leading experts form different industries discussing case studies on:

  • Transforming your Contact Centre into a Sales Centre of excellence
  • Increasing the self service solutions
  • Adding new channels
  • Reducing the cost of service and much more.

TOPIC HIGHLIGHTS

  • Customer Care organizations – moving from crisis management to recovery
  • Transforming your Contact centre into a Sales Centre of Excellence (CoE)
  • Artificial Intelligence, Robotic Process Automation & Analytics – Tech based breakthroughs in Contact Centres
  • Predicting customer behaviour with AI to handle customer expectations more effectively
  • Technology & Innovation : Building the super human agent
  • How Cloud based contact centres can replace traditional contact centres?
  • How to enhance agents’ satisfaction and increase their feedback in turbulent times
  • Adoption of digital self-service approaches in Contact centres – Mobile / Web apps , Chatbots, IVR systems, NLP, Real time coaching, AR/VR
  • Linking Voice-of-Employee to Voice-of-Customer
  • Future of contact centre outsourcing

Date and Time

Starting:
Wednesday 28th September 2022

Ending:
Thursday 29th September 2022


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