Pronovea Contact Centre World Summit 2022

28 – 29 September 2022
VIENNA | ONLINE

The opportunity to listen to leading experts form different industries discussing case studies on:

• Transforming your Contact Centre into a Sales Centre of excellence
• Increasing the self service solutions
• Adding new channels
• Reducing the cost of service and much more.

TOPIC HIGHLIGHTS

• Customer Care organizations – moving from crisis management to recovery
• Transforming your Contact centre into a Sales Centre of Excellence (CoE)
• Artificial Intelligence, Robotic Process Automation & Analytics – Tech based breakthroughs in Contact Centres
• Predicting customer behaviour with AI to handle customer expectations more effectively
• Technology & Innovation : Building the super human agent
• How Cloud based contact centres can replace traditional contact centres?
• How to enhance agents’ satisfaction and increase their feedback in turbulent times
• Adoption of digital self-service approaches in Contact centres – Mobile / Web apps , Chatbots, IVR systems, NLP, Real time coaching, AR/VR
• Linking Voice-of-Employee to Voice-of-Customer
• Future of contact centre outsourcing

Click to Register: https://contactcenter-summit.com/