Put biggest volume at start of IVR


When you are designing the IVR options put the largest-volume options at the start of the IVR.  

So if the Customer Service department gets the bulk of the phone calls, make this the first option on the IVR.

A simple technique, but it means that the bulk of your callers can move through the system speedily and easily.

Published On: 17th Sep 2013 - Last modified: 1st Jun 2017
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