Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre.
Contact Name: Naila Basit – Marketing Manager UK
Tel No: +44 333 300 0066
Contact Email: firstname.lastname@example.org
Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel encompasses voice, email, Chat, SMS and leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Puzzel can be adapted to accommodate from one to several thousand agents using any device, in any location and integrates with multiple applications seamlessly.
Headquartered in Norway, Puzzel employs people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments. Puzzel serves 900 customers in over 40 countries.
Address: 2-6 Boundary Row, London, SE1 8HP
- Contact Centre Solutions
- Multi-channel communications
- Cloud Solutions
Self-service is growing and has a far greater role to play than simply reducing the number of calls coming into the contact centre. This white paper outlines a series of techniques to create a sound self-service strategy.
This white paper looks at ways organisations can reduce the number of preventable calls and other live agent contacts they receive and drive up the number of contacts that provide true ‘customer value’.