Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre.
Contact Name: Naila Basit – Marketing Manager UK
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Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel encompasses voice, email, Chat, SMS and leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Puzzel can be adapted to accommodate from one to several thousand agents using any device, in any location and integrates with multiple applications seamlessly.
Headquartered in Norway, Puzzel employs people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments. Puzzel serves 900 customers in over 40 countries.
Address: 2-6 Boundary Row, London, SE1 8HP
- Contact Centre Solutions
- Multi-channel communications
- Cloud Solutions
Clutter on agent desktops is a problem. It causes agent frustration, lengthens handling times and damages quality of service. But with agents constantly switching between tools, what can be done? This report highlights five innovative ways to combat the issue.
Customer Satisfaction remains the king of contact centre metrics. In this new white paper, Puzzel outlines five positive strategies to drive efficient and effective customer service in contact centres.