QStory is the UK’s first end-to-end intraday automation solution.
Contact Name: Chris Gibson
Tel No: 01483685360
Contact Email: email@example.com
QStory is the UK’s first end-to-end intraday automation solution. Winners of an Everline Future 50 Award, ‘One to Watch’ and finalist for Network Computing’s ‘Contact Centre Product of the Year’, QStory is revolutionising the way call centres manage their real-time activities. QStory’s Intraday Automation Tool (ARTI), reporting analyst solution (Why Detector) and automated holiday approval application (AHA) are deployed in contact centres in the UK, Ireland, South Africa and the Americas.
Address: Unit 50, Surrey Technology Centre, 40 Occam Road, Guildford, Surrey, GU2 7YG
- Workforce Management and Workforce Optimisation
The next step-up in productivity for contact centres is the implementation of intraday automation (or sometimes called real-time automation) – adapting the daily scheduling automatically. This white paper looks at the benefits of intraday automation and solutions like QStory’s ARTI.
There are two facets to looking at WEM. How we can improve our engagement with our agents? How does the company help me to improve my working life? Find out here what will help you engage effectively with your workforce