COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

Quality is key

As soon as quality is gone, productivity diminishes and once-achievable goals become far from close.

Quality monitoring and score marking is imperative.

Keep on top of it and you have an easy job, people perform and your customers remain happy.

Let it slip and productivity will go down and you risk losing customers.

(Thanks to Nathan)

Published On: 27th Aug 2012 - Last modified: 14th Jul 2017
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