Quality is key

As soon as quality is gone, productivity diminishes and once-achievable goals become far from close.

Quality monitoring and score marking is imperative.

Keep on top of it and you have an easy job, people perform and your customers remain happy.

Let it slip and productivity will go down and you risk losing customers.

(Thanks to Nathan)

Published On: 27th Aug 2012 - Last modified: 14th Jul 2017
Read more about - Jonty's Tips,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.